Pre-sale service:

Nova’s sales engineers who have worked nearly 20 years in the field of chemical and mechanical have a professional experience. At the same time, they have accumulated rich experience and data in the application of equipment. If you communicate with our sales engineers, you can get reasonable equipment selection and designingscheme.

Sale service:

We adopt project manager responsibility system. Project manager will carry out order tracking and execute one-to-one service to customers. He’s work contents include: technical drawing review, external purchase progress and quality tracking, production schedule, semi-finished product quality control, finished product.

quality control, product appearance, delivery report and technical documents, logistics, equipment installation, debugging, training, until delivery to customers. During the process of project procurement and manufacturing, you can enter the project number online real-time query through Nova’s official website and the project manager will update the project schedule regularly and upload photos or video of the progress of the project equipment.

After-sales service:

Nova has international first-class after-sales service system and service team, adhering to the tenet of "customer satisfaction", providing excellent service to customers, we promise that:

1.One year warranty and our company provides technical support for free outside the warranty period;

2.Service hotline is open all day. if we receive feedback from customers, professional engineers will reply within 1 hour;

3.If the on-site solution is needed, we will send professional technical service personnel. We promise that if the problem does not resolve, the service personnel will not leave;

4.we will visit customers regularly every six months to ensure the normal operation of customer equipment;

5.Within the warranty period, we provide the recall and maintenance service for free (except for the damage of force majeure and man-made damage). The material cost will be paid outside the warranty period;

6.We have strong equipment accessories library. All parts which are on the equipment you have bought can be bought on the market or our company within 10 years, and the price we provided is the cost price;

7.Equipment upgrade service: With the continuous innovation and upgrading of our products, if the equipment you purchased has been in use for many years, our company can provide you with the upgrade service when the performance gap with the production equipment is very large, and we only charge for cost;

8.We will save each equipment or each project business documents, technical documents, the factory data such as records, maintenance records, maintenance records, in order to better serve customers with quick and high quality service.

Customer service hotline

+86 021 5608-6706